Refund & Cancellation Policy

1. Overview & Commercial Scope

At RAWVI AI (accessible from https://rawvi.in), we take immense pride in delivering state-of-the-art interactive computational simulations, AI workflow tools, and technical documentation. We believe in complete transparency across all commercial transactions.

This Refund & Cancellation Policy outlines the conditions under which refunds, subscription cancellations, and billing adjustments are evaluated and processed for any digital software, premium feature tiers, or consultation services provided by RAWVI AI.

2. Free vs. Premium Digital Services

RAWVI AI offers both freely accessible public tools and optional premium or enterprise software tiers:

• Public Educational Visualizers: All 60 interactive mathematical simulations, catalog indices, and public research documentation are provided completely free of charge. No payment or billing authorization is required for standard educational browsing.
• Digital Software & API Licenses: Any specialized software packages, customized AI automation deployments, or downloadable enterprise assets are governed by the terms specified at the point of commercial checkout.

3. Refund Eligibility Criteria

Due to the immediate digital fulfillment nature of software and downloadable data, refund requests are evaluated according to the following fair-usage standards:

• Technical Failure / Defect: If a purchased digital tool, document bundle, or premium software feature experiences critical verified defects that prevent normal operation and our technical engineering team is unable to rectify the issue within 7 business days of notice, you are entitled to a 100% full refund.
• Accidental Duplicate Charges: If an automated billing system charges your card or payment gateway multiple times for a single order, the duplicate billing is refunded immediately upon verification.
• Change of Mind / Incompatibility: Because digital assets cannot be physically returned once access or download keys have been generated, refunds requested solely due to user change of mind or personal hardware incompatibility that falls outside our posted system requirements are generally not eligible once digital access has been logged.

4. Subscription Cancellations

For any recurring subscription plans or periodic API tiers:

• You may cancel recurring subscriptions at any time through your account billing panel or by emailing us directly at rawviai@gmail.com.
• Upon cancellation, your active access continues uninterrupted until the conclusion of the current prepaid billing period. No further automatic renewal charges will occur.
• Mid-cycle partial-month prorated refunds are not issued unless mandated by statutory consumer protection regulations in your jurisdiction.

5. Refund Request Process & Timelines

To submit a refund request, please follow these simple steps:

1. Send an email to rawviai@gmail.com with the subject line: [Refund Request] - Order / Account ID.
2. Include your registered email address, transaction receipt number, and a detailed description of the technical issue or reason for the request.
3. Our support team will review your application and respond within 24 to 48 business hours.
4. Approved refunds are credited back to your original payment method (Credit Card, Debit Card, UPI, or PayPal) within 5 to 7 business days, depending on your bank's processing cycles.

6. Chargebacks & Dispute Resolution

We encourage customers to contact our support team directly before initiating formal chargeback disputes with banking providers. We are committed to resolving billing misunderstandings promptly and equitably. Fraudulent chargebacks or bad-faith claims may result in permanent termination of related user accounts.

7. Contact Billing Support

For any questions or clarifications regarding this policy, please reach out to our dedicated billing and customer support team: